cancellation policy

Your appointments and convenience are of high importance to us. We realize that, at times, unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 24 hours' notice. 

Our Policy:  A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The cancellation fee will be equal to 50% of the booked services. Should you arrive more than 15 min late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you. A credit card is required to make an appointment. Cancellation fees will be charged to the card you provide. In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged; however, part or the total amount of it may be deducted from your future appointment cost. We realize that emergencies occur. If you do need to cancel or reschedule your appointment, we request that you inform us at least 24 hours in advance. If the booking was made for the same day, we require at least 4 hours' notice. Cancellations that do not meet the above requirements will result in a cancellation fee charged to the credit card on file.